1. Pre-sale services:
Act as a good adviser and assistant of clients; enable them to get rich and generousreturns on their investments.
(1) Select equipment model;
(2) Design and manufacture products according to clients' special requirement;
(3) Train technical personnel for clients;
2. On-sale services:
When users ensure buy intention, the manufacturer or the business agent and customer purchase and sales contract between the negotiation and signing,arranging equipment production and transportation.
(1) Negotiate sign a contract:we are clear the rights and obligations of both parties which to provide users with the greatest convenience and work efficiency;
(2) The contract signed is completed:the manufacturer is seriously fulfill the contract terms, arranging production and transport,the provisions of the contract or in early shipment time delivery as soon as possible;
3. After-sale services:
After-sales service is the last stage and link in mining machinery service,which mainly is the service of manufacturer or agent to fulfill the contract terms of service.
(1) Equipment installment,adjustment and hand- over testing;
(2) Maintenance during quality-guaran-teed period,technology training;
(3) Spare parta provision,service beyond quality-guaran-teed period and administration and evalu-ation of after-sale service;